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Shipping Policy


Last updated: November 14, 2025

This website is operated by TEEZOCA LLC (“TEEZOCA”, “we”, “us”, or “our”). By placing an order on our store, you agree to the shipping terms outlined below.

1. Made-to-Order Production

At TEEZOCA, every product is made to order especially for you. We do not hold inventory. Once you place an order, it is sent to our production partners for printing and fulfillment.

Typical production time: 2–5 business days.

Please note that production time is separate from shipping time.

2. Shipping Destinations

We currently ship to:

  • United States (primary market)
  • Selected international countries (availability may vary by product)

Availability of shipping options and rates will be shown at checkout based on your delivery address and the items in your cart.

3. Estimated Delivery Times

Once your order has been produced and handed to the carrier, typical delivery estimates are:

  • United States: approximately 3–7 business days after fulfillment.
  • International: approximately 7–21 business days after fulfillment, depending on region, carrier, and customs processing.

These timeframes are estimates and not guarantees. Delays can occur due to carrier issues, holidays, weather, customs, or high-volume seasons.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on the items ordered, destination, and selected shipping method.
  • Some orders may ship in multiple packages if items are fulfilled from different locations or facilities.
  • Any free-shipping promotions or discounts will be clearly indicated at checkout when applicable.

5. Customs, Duties & Taxes (International Orders)

For orders shipped outside the United States, local customs authorities may apply import duties, taxes, or other fees. These charges are:

  • Not included in our prices or shipping fees, and
  • The responsibility of the customer.

Customs policies vary widely from country to country. Please check with your local customs office for more information before ordering.

6. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email containing tracking information.
  • Tracking updates may take up to 24–48 hours to appear after shipment.
  • Please use the tracking link provided to monitor the status of your delivery.

7. Incorrect or Incomplete Addresses

  • It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.
  • If an order is returned to our fulfillment partner due to an incorrect, incomplete, or undeliverable address, we may offer reshipment at the customer’s expense.
  • If the address error originated from the customer, shipping fees for resending the order are not covered by TEEZOCA.

8. Delayed or Lost Shipments

While most orders arrive within the estimated timeframe, occasionally shipments may be delayed or lost by the carrier. If your tracking shows an unusual delay or no movement for several days:

  • First, confirm the shipping address and check with neighbors or local post office in case of mis-delivery.
  • If the package still cannot be located, please contact us with your order number and tracking information.

We will review the situation with our fulfillment and shipping partners to determine whether a replacement or other solution is appropriate.

9. Damaged or Defective Items on Arrival

If your order arrives damaged or with a clear production issue (such as misprint or incorrect item), please refer to our Refund & Return Policy for detailed instructions.

In general, we will ask you to:

  • Contact us within 7 days of delivery, and
  • Provide clear photos of the item and the issue so we can investigate and resolve it.

10. Changes or Cancellations

  • Because we begin production shortly after an order is placed, changes or cancellations are time-sensitive.
  • If you need to update your order, please contact us as soon as possible. We cannot guarantee that changes can be made once production has started.

11. Contact Us

If you have any questions about shipping, delivery times, or an existing order, please contact us:

Support Email: support@teezoca.com

TEEZOCA LLC is committed to providing a smooth and transparent shipping experience. Thank you for supporting an independent brand built on creativity, bold design, and made-for-you apparel.