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Refund & Return Policy


Last updated: November 14, 2025

This Refund & Return Policy is issued by TEEZOCA LLC, the owner and operator of this website ("TEEZOCA", "we", "us", or "our"). By placing an order on this site, you agree to the terms below.

1. Made-to-Order Products

All TEEZOCA products are made to order specifically for you. Each item is printed only after your order is placed. For this reason, we do not accept returns or exchanges for:

  • Wrong size chosen by the customer
  • Change of mind or buyer’s remorse
  • Disliking the design in person after receiving the item
  • Subjective preferences (e.g., expecting a different fabric feel or shade)

Please carefully review the product details and size charts before completing your purchase.

2. Eligibility for Replacements (Production Issues Only)

We will review a request for a replacement only when there is a clear production or fulfillment error. Eligible cases include:

  • Printing error (e.g., severe misalignment, clearly incorrect colors, or visible defects in the print)
  • Damaged item on arrival (holes, tears, significant stains)
  • Wrong item received (different size, color, or design than ordered)
  • Package lost in transit where the carrier confirms non-delivery

If your claim is approved, we will provide a free replacement of the same item whenever possible and we covers all return shipping costs.

3. What We Cannot Accept

Because each product is printed on demand and created especially for you, we cannot offer:

  • Returns or exchanges due to incorrect size ordered by the customer
  • Returns or refunds due to a change of mind
  • Returns based on personal taste (e.g., "I don’t like it anymore")
  • Order cancellations once production has started
  • Refunds for delays caused by customs, holidays, or carrier issues beyond our control
  • Refunds when an incorrect or incomplete shipping address was provided at checkout

4. Proof Required for Production-Issue Claims

To keep the process fair and protect both our customers and our brand, we require clear visual evidence for any claim involving damage or printing errors.

Photos must clearly show:

  • The full product
  • The specific affected area
  • The error or damage in a clearly visible way

Incomplete or unclear evidence may delay or result in the rejection of a claim.

5. Time Window for Reporting Issues

Any production or delivery issue must be reported within 7 days of the order being marked as delivered. Claims submitted after this period may not be eligible for review.

6. How to Request Support

If you believe your order has a production or fulfillment issue, please contact us at support@teezoca.com with the following:

  • Order number
  • Full name and email address used at checkout
  • Clear photos of the product and the issue (if applicable)
  • Short description of the problem

Our team will review your request and respond within 48 hours (business days).

7. Returns of Physical Items

Do not send any items back to the return address on the parcel or to our production partners without written instructions from us. Unapproved returns will not be processed or refunded.

In rare cases, we may request that an item be returned for quality review or investigation. If a return is required, we will provide you with specific instructions in writing. Items returned without authorization may be refused or discarded.

8. Refunds

Our primary solution for eligible issues is a replacement. However, in limited situations, a refund may be considered at the discretion of TEEZOCA LLC, for example when:

  • A verified production error occurred and a replacement cannot reasonably solve the issue
  • A replacement of the same item is not available or cannot be produced
  • A package is confirmed lost by the carrier and no replacement is possible

When a refund is approved, it will be issued only to the original payment method.

We do not issue refunds for:

  • Wrong size ordered by the customer
  • Change of mind or buyer’s remorse
  • Disliking the design, colors, or style after receiving the product
  • Delays caused by customs, holidays, or courier disruptions
  • Incorrect or incomplete shipping address provided at checkout

9. Lost or Undelivered Packages

If tracking information shows that a package is lost in transit or undelivered due to a carrier error, we will work with our production partner to arrange a replacement shipment whenever possible.

If the address provided at checkout was incorrect or incomplete, we cannot be held responsible for non-delivery. In such cases, a new order will need to be placed at the customer’s cost.

10. Our Commitment

TEEZOCA LLC is a small, independent brand built on creativity and integrity. We stand behind the quality of our designs and the work of our production partners. When genuine issues arise, we are committed to handling them fairly, professionally, and as efficiently as possible.

If you have any questions about this Refund & Return Policy, you can always contact us.